Privacy Policy

Effective Date: 01/07/2026

Grounded and Rise Privacy Policy

Effective Date: 01/07/2026

1. Who is Grounded and Rise?

Grounded and Rise is the trading name of E OD Healthcare LTD, a company registered in England and Wales. Throughout this Privacy Policy, references to “Grounded and Rise”, “we”, “our”, or “us” refer to E OD Healthcare LTD, which is the data controller responsible for your personal information. Trading Name: Grounded and Rise Legal Business Name: E OD Healthcare LTD Company Registration Number: 15932569 Registered Office: Flat 6 Dakota House, 1 Hoadley Road, Horley, RH6 8SW, United KingdomWebsite: www.groundedandrise.comEmail: contact@groundedandrise.com

2. Information We Collect

We may collect and process the following personal data:   Name, email address, telephone number, postal address (where applicable), information submitted via contact forms or booking forms, appointment and course booking information, payment information (processed securely via third-party providers), website usage data including IP address, browser type, and pages visited, cookies and analytics data. If you become a client, we may also collect health-related information relevant to the provision of hypnobirthing and wellbeing services. This is treated as special category data under UK GDPR and is processed with additional safeguards.

3. How We Use Your Information

We use your personal data to: respond to enquiries, manage bookings and appointments, deliver hypnobirthing and educational services, process payments, send confirmations and reminders, improve our website and services, comply with legal and regulatory obligations, send marketing communications (only where consent has been given). We only process your personal data where we have a lawful basis to do so.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases: consent, performance of a contract, legal obligation, and legitimate interests.

Where we process health-related data, we rely on your explicit consent (Article 9(2)(a) UK GDPR) as the condition for processing special category data. You will be asked to provide this consent separately, for example via a client consent form, before we collect or process any health-related information.

5. Sharing Your Information

We do not sell your personal data. We may share your data with trusted third-party service providers who assist with the running of our business, including:

  • Website hosting and platform services (Squarespace)

  • Email and communication services

  • Booking and scheduling systems

  • Payment processing (e.g. Stripe, PayPal, or other providers used at checkout)

  • IT support

These providers are contractually required to keep your data secure and only process it in accordance with our instructions, or in accordance with their own privacy policies where they act as independent data controllers (such as payment processors).

5a. International Data Transfers

Some of the third-party service providers we use (including our website hosting and payment processing providers) may store or process personal data outside the UK or European Economic Area (EEA), including in the United States. Where this occurs, we ensure appropriate safeguards are in place, such as the provider's certification under an approved data protection framework, or Standard Contractual Clauses approved by the ICO, to ensure your data continues to receive an equivalent level of protection.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to:  provide services, comply with legal accounting and regulatory requirements, resolve disputes, maintain appropriate client records. Health-related records are retained in line with professional guidance and legal requirements where applicable. As a general guide, we retain client records, including health-related information, for 7 years following the end of our professional relationship, in line with standard practice for health and wellbeing records. Financial records are retained for as long as required by HMRC (currently 6 years). Data no longer required is securely deleted or anonymised.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies may be used to: analyse website traffic, improve website performance, remember user preferences. You can manage or disable cookies in your browser settings.

9. Your Rights

Under UK data protection law, you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (where applicable), restrict or object to processing, withdraw consent at any time, request data portability, lodge a complaint with the Information Commissioner’s Office (ICO). More information is available at: https://ico.org.uk

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Children’s Privacy

Our services are intended for individuals aged 16 and over. Where services are accessed by someone under 16, parental or guardian consent is required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact: Grounded and Rise Email: contact@groundedandrise.com Website: www.groundedandrise.com

14. Website Hosting and Analytics (Squarespace)

This website uses Squarespace as its hosting platform. Squarespace may collect cookies and usage data to provide website functionality and analytics. These cookies may include: essential cookies required for website operation, analytics cookies (only enabled with consent);  We may collect data such as: browser and device information, pages visited and interactions, IP address   clicks, scrolling, and navigation behaviour, time spent on pages. This information is used to understand website performance and improve user experience. When purchases are made, we collect necessary information such as: name, email address, billing and shipping details, order details. This data is shared with Squarespace and relevant payment processors to complete transactions. Payment providers process payment information securely and independently in accordance with their own privacy policies.